Casa Sirenus, Mayan Riviera

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Starting At

$3,780.00 / Nt

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Casa Sirenus

Waterfront

Playa del Carmen, Mayan Riviera

‎(4 reviews)

7 BEDROOMS

2 King

5 Queen

1 Double

8 BATHROOMS

7 En-suite

1 Shared

16 GUESTS

Children Welcome

Photos

Map

Calendar

Rates

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Expand Description

VILLA REVIEWS ‎(4 reviews) Expand

Smita Mar, 2024

We as a family with our kids and 3 grand kids had most amazing time the staff went above and beyond to make our stay comfortable. Chef jiovani, Cooked best meals and Marco was all rounder not to mention lachos and rest of the staff who kept our clean and did all our clothes laundry . We will visit again due to staff and of course our concergie was best

Kem Mar, 2022

You won’t regret it! This is one of the most amazing places that we’ve ever vacationed. The service was top notch from top to bottom and the views and accommodations were spectacular. We cannot wait to return! I wish we could have. taken the the entire staff home with us or stayed longer.

Great! We will definitely book again.

Steven Jul, 2021

Casa Sirenus is breath taking and amazing and a tranquil and spa-like villa that I was not ready to experience but so glad that I selected. It was magical. My arrival at Casa Sirenus was nothing short of spectacular as I had no idea what I was about to experience. The staff at Casa Sirenus are truly amazing and beautiful souls and beautiful people in all ways. Chef Jovany is simply the BEST there is and I want to fly him back to the USA to stay with me :) Olga our on-site concierge was great, she is the BEST at what she does and it was evident. This was a most memorable 50th birthday celebration and thank you to everyone who played a part in making it so special.

I had my first experience with Isle Blue as I planned my 50th birthday celebration for Playa del Carmen, Mexico with a stay at Casa Sirenus. This entire process has been an experience that I will never forget. The staff at Isle Blue are wonderful and efficient and effective and timely in response and they have their "act together". Sue has been such a great staff person to work with and I am so happy that I had the chance to experience this.

Steven Jan, 1970

I had my first experience with Isle Blue as I planned my 50th birthday celebration for Playa del Carmen, Mexico with a stay at Casa Sirenus. This entire process has been an experience that I will never forget. The staff at Isle Blue are wonderful and efficient and effective and timely in response and they have their "act together". Sue has been such a great staff person to work with and I am so happy that I had the chance to experience this.

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BEDROOM DESCRIPTION Expand

Bedroom 1: Bedroom with a king-size bed, ceiling fan, A/C, TV, WiFi, safe, and en-suite bathroom with bathtub, shower, vanity and WC. 2 guests maximum.

Bedroom 2: Bedroom with a queen-size bed, ceiling fan, A/C, TV, WiFi, safe, ocean view, and en-suite bathroom with bathtub, shower, vanity and WC. 2 guests maximum.

Bedroom 3: Bedroom with a king-size bed, ceiling fan, A/C, TV, WiFi, safe, kitchenette, terrace, and en-suite bathroom with shower, vanity and WC. Separate entrance. 2 guests maximum.

Bedroom 4: Bedroom with a queen-size bed, ceiling fan, A/C, TV, WiFi, safe, and en-suite bathroom with shower, vanity and WC. 2 guests maximum.

Bedroom 5: Bedroom with a queen-size bed, ceiling fan, A/C, TV, WiFi, safe, and en-suite bathroom with bathtub, shower, vanity and WC. 2 guests maximum.

Bedroom 6: Bedroom with two queen-size beds, ceiling fan, A/C, TV, WiFi, safe, walk-in closet, ocean view, and en-suite bathroom with bathtub, shower, double vanity and WC. 2 guests maximum.

Bedroom 7: Bedroom with a double bed, ceiling fan, A/C, TV, WiFi, safe, walk-in closet, ocean view, and en-suite bathroom with bathtub, shower, double vanity and WC. 2 guests maximum.

Interior Access Bedrooms: 7

AMENITIES Expand

Air Conditioning - Bedrooms
Air Conditioning - Living Area
Alfresco Dining Area
Bar
Beach Access
Beach Chairs
Beach Towels
Bed and Bath Linens
Blender
Ceiling Fans
Chef Service
Children Welcome
Coffee Maker
Coffee Maker (Nespresso)
Dishwasher
Dryer
Gazebo
Hair Dryer
Home Theatre
Ice Machine
Interior Bedrooms
Internet
Iron
Jacuzzi/Whirlpool
Kayak
Kettle
Microwave
Outdoor Grill
Outdoor Shower
Paddle Board
Patio/Terrace
Roof Terrace
Safe
Snorkeling Gear
Sound System
Toaster
TV - Flat-Screen
TV - in each Bedroom
TV - Satellite
View - Ocean/Sea
View - Sunrise
View - Sunset
Washer
Wheelchair Accessible
WiFi
Wine Cellar

INCLUSIONS Expand

Staff

Chef/cook
Gardener
Housekeeper(s)
Pool Person
Property Manager on Call
Security Guard
Waiter

Chef/Cook

Chef: 3 meals per day

Chef Service - breakfast, lunch and dinner - 6 days a week, 8am to 8pm - flexible (Cost of groceries not included and a 20% shopping fee is applicable)
Chef's Assistant - 8am - 8pm
Waiter Service - 8am to 8pm

* Unless stated otherwise, the expenses for food and beverages are excluded and will be invoiced separately by the property.

Housekeeping

Maid service 7 days a week

POOL ((the pool is uneven) Pool around 8m x 4m, Jacuzzi: 3m x1.80m) Expand

Heated
Outdoor
Private

RATES Expand

POLICIES, PAYMENT & CANCELLATION Expand

Reservation deposit is 50%. Full balance is due 90 days prior to arrival.
Christmas/New Year Booking Condition: 50% deposit required. Balance due by August 1st.
Cancellation Policy: For cancellation greater than 65 days prior to arrival, US$400.00 administration fee is forfeited. Cancellation made within 65 days, 100% of the gross rental rate is forfeited. Please note Christmas and New Year reservations are nonrefundable.
Check In / Check Out: 3:00 pm / 11:00 am
Damage Deposit: US$2,000
Children Welcome (all ages)
Pets allowed with permission
No Smoking
Christmas/New Year Booking Condition: 50% deposit required. Balance due by September 1st.
Pet Policy: Only approved pets are allowed. An additional pet deposit is required via US bank check or wire.
Provisions and groceries are not included
Rates are set in US Dollars. Prices in other currencies may fluctuate.
Turnover day: Saturday on Thanksgiving, Easter, Christmas, and New Year holidays
Utilities included
Villa orientation

COMPLIMENTARY CONCIERGE SERVICE Expand

Once a vacation home is selected, the pampered adventure begins. Our concierge team will assist with creating a magical and immersive vacation experience. Our services include

* at select destinations

While available for advanced requests, the concierge team connects with guests 30 days prior to arrival to coordinate arrivals and to reserve desired services and experiences. Guests with scheduled Christmas/New Year stays will be contacted 90 days prior to arrival.

FAQs & HELP ARTICLES Expand

Common Questions

Do we share the villa? click to close

No. You will not share the villa with another party. The villa is exclusively yours. If a larger villa offers a lower bedroom rate category, the villa will remain exclusively yours but the unrented bedrooms will be locked off.
For example, a 5 bedroom villa that offers a 3 bedroom rate will be the exclusive use of the guest but two bedrooms and their en-suite bathrooms will be locked off. Capacity is capped at 2 guests per bedroom.

Are we protected from fraud? click to open

Yes. Isle Blue stands behind you throughout your entire vacation. Unlike other companies, each property we offer has been hand picked to ensure that our standards are met. All property managers are vetted and payments are required to be held in escrow. Our primary obligation is to ensure your satisfaction and to have an exceptionally memorable vacation.

Can you explain the reservation process? click to open

Once a reservation request is received, Isle Blue will request a contract from the property manager for your dates of interest. Once the dates are confirmed and contract is received from the property manager, a payment will be required to confirm your reservation.
Once a reservation is confirmed, a concierge will welcome you to the planning stages of your vacation to assist with arrival logistics, rental cars, transfers, and a host of concierge services.

Can we arrange an early check in? click to open

Early check in may be possible but is at the sole discretion of the property manager. Early check in permission may not be granted until 24 hours prior to arrival.

Can we arrange a late check out? click to open

A late check out is rarely granted due to the turnover needs of a villa. A late check out may only be granted 24 hours prior to your departure from the property and only when there is no check in scheduled on the day of your check out. If a late check out is urgently needed please contact us.

Are transfers to the property included? click to open

Select villas may include a one way or roundtrip airport transfer while others may provide an escort or meeting point. Arrival logistics will be handled by your dedicated concierge as well as other concierge needs. The property's transfer policy will be listed under the Policies section.

What to expect upon arrival? click to open

In general, a villa orientation will be provided along with a key turnover. During the orientation, information and instructions for the property will be provided. Emergency contact information will be provided. We are available 7 days a week to assist with any urgent needs.
The arrival procedures vary from villa to villa, select villas may include welcome provisioning while other properties will provide basic arrival information.

What is the cancellation policy? click to open

Since these vacation homes are one of a kind properties, the cancellation policy is strict. We highly recommend considering trip/travel insurance to protect against any unexpected cancellations or issues that may arise.
For more details, please visit Travel Protection

What happens if the property becomes unavailable after I reserve? click to open

In the unlikely event, the rented property becomes unavailable due to a major issue that may affect a guest's experience or a transfer of ownership, Isle Blue will coordinate with the property manager to find an alternate property of equal or superior standard that is subject to the guest's approval. If an alternate property is not acceptable to the guest, the guest will receive a full refund.

Do you accept credit cards (American Express, Mastercard, or Visa)? click to open

Yes, we accept all major credit cards. American Express, Visa, Mastercard and Discover are accepted. Please note that credit card charges may be subject to additional fees. There are no fees with payment by wire transfer or check.
In the near future, we expect to accept a greater variety of payment methods and currencies via Stripe.

Is housekeeping included? click to open

Housekeeping tends to be a standard among vacation homes but the frequency may vary greatly depending on the property manager’s standards. Most properties will offer daily housekeeping (except Sunday and Christmas/New Year holidays) while other villas may only provide a mid-week cleaning. Please refer to the Staff section to learn about the housekeeping frequency of the property.

Are towels and linens provided? click to open

Yes. The property will provide bath and pool towels along with linens. Towels and linens will be refreshed as needed.

Are toiletries and tissues provided? click to open

A property may supply an initial supply of soap, shampoo, toilet paper and paper towels but replenishment of supplies once exhausted may be the responsibility of the guest. Each property varies in their handling of toiletries and paper products.

Is a hair dryer available? click to open

A hair dryer should be available at the property. Upon arrival, please check the bathrooms or closet. Typically, a hair dryer is included in each bathroom.

Is an iron included? click to open

Typically yes, irons tend to be standard equipment for vacation homes. Please ask the property representative upon orientation for the location of the iron.

SPECIAL EVENTS Expand

Plan your dream destination wedding or special Tulum event. The villa is available for wedding receptions and special events.

Maximum capacity: 70 pax
Rental rates: please enquire directly for a quote

Terms and conditions:
The villa does not allow unregistered guests to stay overnight. Overnight guests are restricted to 2 guests per rented bedroom and must be declared. Guests are responsible for the set-up and clean-up of the event. The event may not occur within 24 hours of departure. For example, with Saturday departure guests must hold the event on Thursday or sooner. Guests must abide by local ordinances.

Please contact our villa specialists to assist you in selecting the perfect wedding venue for your special occasion.

SPECIAL NOTICE Collapse

Reservations for Presidents Week, Easter, Semana Santa, Thanksgiving, Christmas & New Year have a 7 night minimum stay. Saturday to Saturday stays are preferred, please inquire for arrivals on different days.
Non holiday stays have a 3 night minimum and arrival may be any day of the week

AVAILABILITY Expand

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Casa Sirenus

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WHAT OUR GUESTS ARE SAYING