Elena - Zermatt, Zermatt

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Elena - Zermatt

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Winklematten, Zermatt

4 BEDROOMS

4 BATHROOMS

8 GUESTS

Children Welcome

Turnover Day is Sunday

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Elena Zermatt, Switzerland. Occupying the ground floor of Chalet Shalimar is Elena; the perfect family apartment sleeping eight people in four spacious bedrooms. All of the bedrooms can be made up as twin or double bedrooms and all have en-suite bathrooms with separate showers. Equipped with the finest Egyptian cotton linen, bathrobes, slippers, and luxury bathroom products, this sophisticated apartment provides the perfect alpine retreat.

Elena is nestled in the enclave of Winklematten, perfectly positioned for keen skiers as you can ski to and from the property (snow permitting). The atmospheric centre of Zermatt is a 15-minute scenic walk away or a short ride in an electric taxi. At the heart of Chalet Shalimar is the wellness area and spa. Elena shares these facilities with the penthouse apartment Alex, which sleeps 12 people and occupies the two top floors of the chalet. There is a sauna, hammam, massage room, and a wonderful indoor swimming pool.

Elena is extremely spacious as it is two apartments seamlessly joined together with an interconnecting door. There are two open plan living and dining rooms, both with floor to ceiling sliding doors which open out onto the lovely garden and terrace. The flexibility of the property allows the whole group to relax together or should you wish to find a quiet corner for some peace and quiet there is plenty of space. Overlooking the dining area is the open plan kitchen, where guests can watch their chef prepare the finest cuisine throughout the week.

While the adults enjoy a glass of champagne on the terrace and take in the wonderful views of the Matterhorn, the children can play in the snow right in front of the chalet.

Rates include: Dedicated chef service for daily breakfast and afternoon tea, four-course-dinner and pre-dinner canapés served with Champagne on 6 evenings (early dinner for children), finest selection of house wine with dinner, beer and soft drinks, twice daily housekeeping services with a mid-week sheet and towel change, turndown service on 6 evenings per week, chalet manager and host(s). In season, complimentary ski instructor for the first two days of your stay

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BEDROOM DESCRIPTION Click to Expand

Bedrooms 1 - 4: Ground floor bedrooms with a double bed (can be made up as two single beds), TV, access to terrace and garden and en-suite bathroom with bathtub, shower, vanity and WC. 2 guests maximum.

AMENITIES Click to Expand

Apple TV
CD Player
Chef Service
Daily Turndown Service
Dryer
DVD Player
Fireplace
Internet
Lift/Elevator
Media Room
Patio/Terrace
Sauna
Short Walk to Village
Ski-In/Ski-Out
TV - Flat-Screen
TV - in each Bedroom
Washer
WiFi

STAFF Click to Expand

Butler/Host
Chef/cook
Housekeeper(s)
Personal concierge
Property Manager on Call

Housekeeping: Maid service 7 days a week

Chef : 2 meals per day (breakfast, dinner) (Winter Season)

POOL Click to Expand

Community
Indoor

POLICIES Click to Expand

Damage Deposit: CHF 5000
Children Welcome (all ages)
No Pets Allowed
No Smoking
Holiday/Festive Booking Condition: 50% deposit required. Balance due by September 1st.
Rates set in Swiss Francs. Other currency prices may fluctuate.
Self Catered Rates available upon request
VAT taxes included in rates.
Villa orientation
Check In: 4pm
Check Out: 10am
Reservation deposit is 50%. Full balance is due 90 days prior to arrival.
Cancellation Policy: All payments are nonrefundable.

FAQ - Frequently Asked Questions Click to Expand

Do we share the villa? click to close

No. You will not share the villa with another party. The villa is exclusively yours. If a larger villa offers a lower bedroom rate category, the villa will remain exclusively yours but the unrented bedrooms will be locked off.
For example, a 5 bedroom villa that offers a 3 bedroom rate will be the exclusive use of the guest but two bedrooms and their en-suite bathrooms will be locked off. Capacity is capped at 2 guests per bedroom.

Are we protected from fraud? click to open

Yes. Isle Blue stands behind you throughout your entire vacation. Unlike other companies, each property we offer has been hand picked to ensure that our standards are met. All property managers are vetted and payments are required to be held in escrow. Our primary obligation is to ensure your satisfaction and to have an exceptionally memorable vacation.

Can you explain the reservation process? click to open

Once a reservation request is received, Isle Blue will request a contract from the property manager for your dates of interest. Once the dates are confirmed and contract is received from the property manager, a payment will be required to confirm your reservation.
Once a reservation is confirmed, a concierge will welcome you to the planning stages of your vacation to assist with arrival logistics, rental cars, transfers, and a host of concierge services.

What offerings are included with the concierge service? click to open

Our concierge is a complimentary service to our guests. An exceptional benefit. The concierge will assist with your arrival and departure logistics and offer a host of additional services. Services may vary per destination but typically include the following benefits:

Transfers
VIP Services
Chef Services
Spa Services
Activity and Excursion booking
Rental cars
Provisioning

Please do not hesitate with any special requests. Our team is here to ensure you dream vacation becomes a grand reality.

Can we arrange an early check in? click to open

Early check in may be possible but is at the sole discretion of the property manager. Early check in permission may not be granted until 24 hours prior to arrival.

Can we arrange a late check out? click to open

A late check out is rarely granted due to the turnover needs of a villa. A late check out may only be granted 24 hours prior to your departure from the property and only when there is no check in scheduled on the day of your check out. If a late check out is urgently needed please contact us.

Are transfers to the property included? click to open

Select villas may include a one way or roundtrip airport transfer while others may provide an escort or meeting point. Arrival logistics will be handled by your dedicated concierge as well as other concierge needs. The property's transfer policy will be listed under the Policies section.

What to expect upon arrival? click to open

In general, a villa orientation will be provided along with a key turnover. During the orientation, information and instructions for the property will be provided. Emergency contact information will be provided. We are available 7 days a week to assist with any urgent needs.
The arrival procedures vary from villa to villa, select villas may include welcome provisioning while other properties will provide basic arrival information.

What is the cancellation policy? click to open

Since these vacation homes are one of a kind properties, the cancellation policy is strict. We highly recommend considering trip/travel insurance to protect against any unexpected cancellations or issues that may arise.
For more details, please visit Travel Protection

What happens if the property becomes unavailable after I reserve? click to open

In the unlikely event, the rented property becomes unavailable due to a major issue that may affect a guest's experience or a transfer of ownership, Isle Blue will coordinate with the property manager to find an alternate property of equal or superior standard that is subject to the guest's approval. If an alternate property is not acceptable to the guest, the guest will receive a full refund.

Do you accept credit cards (American Express, Mastercard, or Visa)? click to open

Yes, we accept all major credit cards. American Express, Visa, Mastercard and Discover are accepted. Please note that credit card charges may be subject to additional fees. There are no fees with payment by wire transfer or check.
In the near future, we expect to accept a greater variety of payment methods and currencies via Stripe.

Is housekeeping included? click to open

Housekeeping tends to be a standard among vacation homes but the frequency may vary greatly depending on the property manager’s standards. Most properties will offer daily housekeeping (except Sunday and holidays) while other villas may only provide a mid-week cleaning. Please refer to the Policies section to learn about the housekeeping frequency of the property.

Are towels and linens provided? click to open

Yes. The property will provide bath and pool towels along with linens. Towels and linens will be refreshed as needed.

Are toiletries and tissues provided? click to open

A property may supply an initial supply of soap, shampoo, toilet paper and paper towels but replenishment of supplies once exhausted may be the responsibility of the guest. Each property varies in their handling of toiletries and paper products.

Is a hair dryer available? click to open

A hair dryer should be available at the property. Upon arrival, please check the bathrooms or closet. Typically, a hair dryer is included in each bathroom.

Is an iron included? click to open

Typically yes, irons tend to be standard equipment for vacation homes. Please ask the property representative upon orientation for the location of the iron.

Isle Blue provides the most in-depth expertise and insight for vacation home rentals and vacation planning. For further helpful tips, answers and recommendations please visit our extensive Knowledge center that hosts articles and answers on general as well as destination specific topics.

RATES Click to Expand

SEASON	BEDROOMS	DAILY	WEEKLY
UPON REQUEST

UPON REQUEST

Rates based on guests.

Note: The rates above are subject to 0% Tax/Service Charge.
Payments accepted in US Dollars, Euros, British Pound, Canadian Dollars, Swiss Franc, Fijian Dollars, Thai Baht, Australian Dollars, New Zealand Dollars, Barbadian Dollars.
Major credit cards accepted in US Dollars.